We have found that some problems can be caused if the Windows 10 Game DVR is enabled.  

Such problems can be:

  • Plays.tv is not recording your game
  • Some games may crash when trying to record
  • Lowered frame rates (FPS) in the actual gameplay, or recorded videos

Many times, a user is unaware that it is enabled as it has the tendency to turn itself on automatically.

Here is instruction on how to disable it on your PC:

If you are using Version 1703 (Creator's Update) / OS Build 15063 of Windows 10 or newer:

1. Open up Windows Settings and select 'Gaming'

2. Under 'Game bar' disable the function under "Record game clips, screenshots, and broadcast using Game bar"

3. Then go to 'Game DVR' and disable the function under "Record in the background while I'm playing a game" and "Record audio when I record a game"

If you are using Version 1607 / OS Build 14393 or before on Windows 10:

1. Search for the Xbox application in your Start Menu

2. Inside the Xbox app, click on the Settings button.

(Note: You may have to login into your Microsoft Account before you can get to this step)


3. Switch to the tab for Game DVR, and click on the switch to turn it off.