Problems with Audio in the Recording can sometimes be difficult to diagnose, but hopefully this article will help you try some things to hopefully fix the problem.
No Audio at all:
You will want to make sure that your game audio is set to play through the Default Device in Windows Playback. Typically if all your audio is not playing back, it means there is some kind of disconnect in what device Plays is trying to record. If you have the correct audio device selected and it's still not working, you may also want to see if you can update or reinstall audio drivers.
(Note: Even things like changing the Default Device while still in the game will not correct it; you would need to restart the game for it to be effective)
Additionally, we have recently identified a compatibility issue with Asus Sonic Studio III. If you have that software running in the background, please try to close it temporary until we find a fix for the issue to get video recording with audio.
No Game Audio (Microphone Works):
Same steps as above with No Audio, but more specific to the game itself; ensure the game audio is being played through the Default Device. However, you will also want to check any specific audio software or hardware you might be using. Some problematic things we've seen are:
- Audio Software: Razer Kraken Helper, VoiceMeter, etc (Note: This doesn't necessarily mean you need to disable the software completely, but see if there is a setting that might be causing the problem)
- Audio Hardware: Some Audio Interfaces, Sound Cards, etc
No Microphone (Game Audio Works):
Since Plays recording the microphone and recording game audio are very separate you'll just need to ensure that your microphone is working appropriately. However, some issues we've seen with microphone not recording have been:
- Several Microphones attached to your PC: You'll want to ensure you have the appropriate microphone selected in your Plays Audio Settings.
- Volume Adjustment on Several Programs: Make sure that volume adjustments in Windows, other programs, and Plays.tv are set to the required levels to hear it properly.
Muted VoIP (Voice over IP) Chat Software:
There are cases where your game and microphone audio is recorded, but in the video playback you don't hear others in programs like Discord, Ventrilo or Teamspeak. We've found the most common case for why this is happening comes down to particular headsets. Some headsets (like the Steelseries Arctis Pro and Astro A50) separate the Game Audio and Chat Audio into 2 devices. While it does provide benefits like separate volume controls, it does cause a problem where since Plays can only choose one audio device (the default playback device) it will only usually pick up the Game audio.
You can work around this by adjusting the output device in the VoIP software to the Game Audio, instead of the Chat Audio
You will also need to change the default Communication device in Windows Playback Devices to the Game Audio as well.
The downside to this work-around is that the separate volume controls will not work since all audio is coming through a single device.
This can come in three variations.
- General Audio Desync (All Audio is off; affects the source video)
- Upload/Clip Desync (All Audio is off; only happens after uploading or clipping the video)
- Microphone Desync (The Game audio is syncing correctly, but your microphone audio is not in sync)
We're still investigating some cases on why Desync happens and working on some long term solutions, but here is some causes and potential solutions we've seen so far:
- Audio Software/Hardware: Some programs or hardware that may enhance or change the audio can add an incredibly minor delay at first, but overtime it might increase that delay til it's noticeable.
- Added Physical Extensions: We've seen cases where things like USB Hubs and Extension cables have caused the delay. In these cases the delay typically doesn't get worse over time, but stays delayed a specific time no matter how long the recording is.
- Specific Microphones: We've heard some cases that we're still investigating where some particular microphones are desynced. It's possible it could be added audio effects, enhancements or software that could be delaying it. However, it's possible the other points may have had an effect.
- Lack of CPU Resources: In a lot of cases, increased CPU usage from other software may bottleneck the audio encoding. This can be caused by other recording software, resource heavy apps on your PC, and we've even seen some cases of specific antivirus using up resources enough to cause the microphone to desync.
We'll continue to enhance this article and provide any support we can to correct issues regarding Audio. If a point above didn't help resolve your issue, or isn't relevant to your issue please let us know! Perhaps with our investigation into your Audio problem we can help further build this Article with more potential solutions. Here is a link to our Article on how to Send Client Logs with a Support Ticket: How to Send Client Logs