My App appears to be stuck on a loading screen and I cannot access it

Description: Typically you will see a gray window with the Plays logo in the center, and it won't go farther than that after quite some time.

Solution: There currently is no solution, but we're continuing our investigation. To help us, please see below in how to send us client logs.


My App says I'm not connected even though I have an internet connection

Description: Plays will appear on your desktop, but it will state that it does not have a connection. 

Solution: There currently is no solution, but we're continuing our investigation. To help us, please see below in how to send us client logs.


The audio in my video has been louder than usual

Description: The audio from your videos are louder than your previously recorded videos.

Solution: We are currently aware of the issue and working on a solution to fix it. In the meantime, you can try disabling your third party surround option (such as Logitech G Hub).


These are issues that we receive multiple reports of and typically follow a similar symptom, and have some matching data to support it. It does not contain issues with vague symptoms ("Not Recording", "Unable to Upload", etc) unless we have a specific reason why it is happening (Affecting a specific game, certain hardware, etc).


Keep in mind that we cannot place every single known and historic issue here. While we may not have a list of all games that are known to have issues, we will try to list games that are being specifically affected recently including new releases. We also may not list some trending issues if we're unaware of a common factor yet. If you are having a bug, and you are not seeing your issue listed here or don't think it applies to you, then we highly recommend making a user ticket with logs attached. How do I send Client Logs?