Here are few tips and answers to frequently asked questions to help you with Plays Spectate.
Q. My Spectate connection isn’t working, is there anything I can do?
Try one or all of the following:
- Hosts should try toggling the Spectate setting on and off in the Plays app. This will generate a new stream URL and session. You should be able to immediately have Friends join or share the link.
- Make sure your Windows version and your drivers are updated.
- Spectators should hit Ctrl+R to refresh your browser or Plays app. You may want to consider trying this a few times.
Q. My friend used to see me in their friends list but can’t find me...what happened?
We just released a new feature that changes how your list is populated. Only Friends will show up in this list. You can send them a request and once they confirm you will both be friends. Read more about Friends here.
Q. What browsers are supported?
Right now we recommend using the most up to date version of Chrome. We do have it on our radar to bring on support for Firefox and Edge in the future.
Q. My friend tried to watch from their phone, why didn’t it work?
Currently there is no support for mobile devices. We do have plans to support mobile iOS and Android in the future.
Q. Still having issues?
Send us a ticket! If you are in the app, go to Settings > Help. If you are in a browser, use the Help button.