Many known issues can be solved by updating Windows and doing a clean installation (NVIDIA / AMD) of latest video drivers.


If your computer has an AMD video card and recording is not working, please try to uninstall INTEL graphics drivers. Please do so before reaching out to our team.

  • Ensure you're on the newest version of Windows 7, 8.1, or 10.
  • Plays is not detecting any games
    • If a red banner with the message "LTC host process could not be found or spawned" is displayed in the Plays app, please quit the app and try to download Plays again then reinstall it. That should fix the problem. If the issue persists, please send a bug report.
    • We are actively investigating this issue, please send a bug report from Settings > Help > ”Report a bug” in the Plays app. 
    • We are aware of an issue for NVIDIA users if you're on Windows 7 or Windows 8.1. You can try to update to Windows 10 
    • These specific issues will prevent recording until a fix determined and released 
  • Plays is recording my video but not audio
    • We are aware of an issue where if an audio device isn't being detected, Plays will record gameplay, but not audio. To fix this, check your audio settings and volume settings within the Plays app or ensure that a headset is plugged in before you jump into a game. Click here for more information about audio issues.
  • Error Code 15602
    • We're currently aware of an issue affecting users who have Windows usernames that have foreign (non-ANSI) characters. We're currently working on a fix for this, but in the meantime, changing your Windows username to not include foreign characters may fix this.
  • Plays is not recording your gameplay
    • Some games are executed in Elevated mode, either by user definition or by the game publisher, in order to make Plays aware of those games a setting must be enabled at Plays app settings. It can be enabled from Settings > General > "Record elevated games"
    • While there are various issues we are still working on resolving, the most common issue we've noticed in user bug reports is that video drivers are out of date or may have corrupted components. Click here to see how to perform a clean installation of NVIDIA video driver if you got an NVIDIA video card, or click here to do a clean installation of AMD video driver if you got an AMD video card. If you are still seeing recording issues after doing a clean installation of the video driver, please send a bug report from Settings > Help > "Report a bug" in the Plays app
    • Some Plays users have reported success when they signed out and back into the client
  • Webcam is not working
    • We are aware of the issue and working on a solution to fix it. 
  • Plays is recording a black video
    • If your computer is running Windows 8.1 or Windows 10 Insider Preview, that's probably the reason why Plays is recording a black video when trying to record DirectX 9 based games. You may try update to Windows 10 if you're using Windows 8.1 and that's a possibility, and go back to the release/production version of Windows 10 if your computer is running Windows 10 Insider Preview.
    • A clean install of the video driver may help in some cases (NVIDIA / AMD)
  • Hotkeys aren't working
    • We are aware of an issue where hotkeys won't function after client updates. To fix this, please restart your computer.
  • Blank error banner
    • Sometimes a blank error banner will show. You can ignore this.
  • Client offline
    • Sometimes the client starts offline and cannot recover. Simply restart the app in order to fix this for now. If this issue persists, please do a full uninstall of the Plays app and redownload the installer and try again.
  • League of Legends DI/Stats
    • If your LoL game contains an AFK player (a player that did not buy any items or did not level any skills), you will not get LoL deep game stats. We're working on a fix for this.
    • Whenever Riot's API is having an issue, like if their Match History API is down, then we won't be able to pull League stats. We suggest you kept your Plays videos and wait until they resolve it on their end.
  • Recordings taking up more space than previous Plays versions
    • As we work on improving the Plays app after every release, the app is now recording near the target bitrate value in the settings than previous version of our app. This has resulted in a larger MP4 file, but it is also of higher quality. If you would like to reduce file size, please change your bitrate setting.
  • Vulkan-exclusive titles not recording
    • We're aware of an issue where games like Wolfenstein: The New Colossus and Wolfenstein: Youngblood aren't recording. Please use desktop recording in the meantime as we work on adding support for this particular renderer.
  • Cannot upload videos
    • We are aware that there may be some instances when videos do not finish uploading. While we continue to resolve all of them, here are some solutions you can try:
    • Please note that not all solutions may work, but it's always best to submit a bug report for further investigations